Post COVID-19 Vaccination Campaign

This Post COVID-19 Vaccination Campaign (“Campaign”) is provided by Prudential Assurance Malaysia Berhad and Prudential BSN Takaful Berhad (collectively referred to as “Prudential Malaysia”) on goodwill basis for Prudential Malaysia customers. Prudential Malaysia reserves the right to change any part of this Campaign or withdraw any part (or in whole) of this Campaign at any time with or without notice.

This Campaign will be administered based on the terms and conditions set for this Campaign, Frequently Asked Questions, as well as the eligibility criteria, which are made available in the corporate website of Prudential Malaysia (“Prevailing Document”). Please note that the Prevailing Document shall prevail, in the event of any inconsistencies between the Prevailing Document and any other materials relating to this Campaign.

The Coverage Period of this Campaign is the period between 8 February 2021 to 31 December 2021 or upon reaching maximum claims limit of RM1 mil, whichever is earlier.

This Campaign is complimentary to all eligible Prudential Malaysia customers (as explained in this set of Terms and Conditions) who have signed up through Pulse by Prudential

Prudential Malaysia customer means Life Assured/Covered Person of all in-force individual policies/certificates and insured/ covered members of Group policies/certificates (e.g. MRTA policies/MRTT certificates / Credit Shield Plus / PRULoan Protect) underwritten by Prudential Assurance Malaysia Berhad (“PAMB”) or Prudential BSN Takaful Berhad (“PruBSN”) except Group Employer-Employee Benefit policies/certificates.

The coverage is meant for Prudential Malaysia customer, who has not previously made a claim under the coverage provided under this Campaign.

The Post COVID-19 Vaccination Coverage provided under this Campaign is that Prudential Malaysia will provide RM500 Cash Relief on goodwill basis for hospitalisation in Malaysia due to serious adverse effect(s) from immunisation (“AEFI”) within 7 days after receiving an approved COVID-19 vaccination during the Coverage Period.

This Post COVID-19 Vaccination Coverage is available for any vaccination related adverse reaction (also known as adverse event following immunisation "AEFI") which is serious and requiring medically necessary hospitalisation (hospitalisation in Malaysia) within 7 days after receiving an approved COVID-19 vaccination. An AEFI will be considered serious, if the AEFI is life-threatening, may result in persistent or significant disability/ incapacity and requires in-patient hospitalisation, for medical intervention to prevent permanent impairment or damage.

The vaccination, including the first dose and subsequent doses must be approved and administered by a registered medical personnel at a Ministry of Health Malaysia's designated location in Malaysia.

Prudential Malaysia customer that meets any of the criteria below is automatically signed-up as an eligible Prudential Malaysia customer for this Campaign:

i. holds an identity card other than MyKad i.e. MyKid, MyPR, MyTentera etc issued by the National Registration Department of Malaysia;
ii. a non-Malaysian, who does not hold any identity card issued by the National Registration Department of Malaysia;
iii. aged 60 or above 60 years old;
iv. aged 17 or below 17 years old; or
v. covered only under Group policies/certificates (e.g. MRTA policies/MRTT certificates / Credit Shield Plus / PRULoan Protect) underwritten by PAMB or PruBSN except Group Employer-Employee Benefit policies/certificates, or
vi. covered only under individual insurance product purchased from Pulse by Prudential app (PRUShoppe) (e.g. Infectious Disease Cover).

Each eligible Prudential Malaysia customer can only claim once, regardless of the number of policies/ certificates held with Prudential Malaysia because this Campaign is provided on goodwill and individual basis.

The policies/certificates that resulted in the eligibility of the coverage provided under this Campaign must be in-force upon diagnosis, hospitalisation and claims submission.

Claims must be submitted within 3 months from vaccination date. All documents as stated above must be submitted via PRUServe Plus or customers may email us at customer.mys@prudential.com.my or customer@prubsn.com.my. Customers can also submit the documents via Pulse by Prudential app, when the function is made available.

In case of dispute, Prudential Malaysia shall have the absolute right of final decision.

If there are any inconsistencies between the English and Bahasa Malaysia versions of this document, for the purposes of interpretation and construction, the English language version of this document shall prevail and be given effect to.

What is Post COVID-19 Vaccination Campaign? 

• This Post COVID-19 Vaccination Campaign (“Campaign”) is specially designed by Prudential Malaysia to support our Prudential Malaysia customers so that we can provide them with financial freedom and peace of mind during this challenging time.

• This Campaign will be administered based on the terms and conditions set for this Campaign, Frequently Asked Questions, as well as the eligibility criteria.

• The Post COVID-19 Vaccination Coverage under this Campaign provides cash relief when the eligible Prudential Malaysia customer is hospitalised due to serious adverse effect(s) from immunisation (AEFI) after COVID-19 vaccination.

  
  Prudential Malaysia customer means Life Assured/Covered Person of all in-force individual policies/certificates and insured/ covered members of Group policies/certificates (e.g. MRTA policies/MRTT certificates / Credit Shield Plus / PRULoan Protect) underwritten by Prudential Assurance Malaysia Berhad (“PAMB”) or Prudential BSN Takaful Berhad (“PruBSN”) except Group Employer-Employee Benefit policies/certificates. The policies/certificates/medical plan that resulted in the eligibility of the coverage provided under this Campaign must be in-force upon diagnosis, hospitalisation and claims submission.

What are the eligibility criteria for the coverage provided under this Campaign?

COVID-19 Post Vaccination Campaign

How much does this Post COVID-19 Vaccination Campaign cost me?
This Post COVID-19 Vaccination Campaign is free for all Prudential Malaysia customers who signed up in Pulse by Prudential app.

How do I sign up for this Post COVID-19 Vaccination Campaign?
You may download “We Do Pulse” from App Store or Google Play Store. Then go to “Home Tab”, “PRUShoppe”, search for “Post COVID-19 Vaccination Campaign”.

Why do I need to register with Pulse by Prudential app to sign up for Post COVID-19 Vaccination Campaign?
Pulse by Prudential app is an All-in-One AI health app that provides users with a range of easily accessible AI health tools. This Campaign is launched with the objective to provide additional COVID-19 assistance to Prudential Malaysia customer on goodwill basis, aims to support our customers with holistic health and protection assistance especially in time of need.

Upon successful sign up for the Campaign, customers can view their respective benefit details under MyCoverage easily. As customer privilege, Prudential Malaysia customers can access quick doctor consultation for FREE via video or audio call at the comfort of your own home. Or access Symptom Checker to understand your condition better to ease your worry if you are unclear about your symptoms. Users can also tap into a wide range of health and wellness tools, communities and content via Pulse to stay healthy and positive in time of need.

How do I sign up this Post COVID-19 Vaccination Campaign under Pulse by Prudential app for my family members?
Your family member is advised to download “We Do Pulse” from App Store or Google Play Store to sign up for this Campaign.

I have submitted a claim previously under Special COVID-19 Coverage 2021. Can I still participate in this Campaign?
Yes, you can still participate in this Campaign and the eligibility criteria for the coverage under this Campaign are not affected by your previous claim under Special COVID-19 Coverage 2021.

Can Life Assured/Covered Person take the COVID-19 vaccination from anywhere?
The vaccination, including the first dose and subsequent doses must be approved and administered by registered medical personnel in Ministry of Health Malaysia’s designated location within Malaysia. 

How do I submit a claim under Post COVID-19 Vaccination Coverage?
You can submit the required documents as below via Pulse by Prudential app (when the function is made available) or submit to our nearest branch or submit them to your agent for the agent’s submission via PRUServe Plus (“PSP”).

Completed medical claim form (for non-PSP submission) and application for direct credit/e-credit details.

i. Medical report/discharge summary/doctor’s statement with complete diagnosis and treatment plan; and

ii.Claimant’s record of COVID-19 vaccination with the name of the vaccine and the date of the vaccine administration (for hospitalisation due to serious AEFI post COVID-19 vaccination)

Can I still submit claim for COVID-19 Hospitalisation Campaign if my admission falls before 6 August 2021?
Yes, you may still submit the claims, as long as the submission is made within 3 months from the admission date.

Who will receive the payout pursuant to the approval of claim under this Campaign?
Prudential Malaysia will pay the payout to the policyholder/certificate holder of the policies/certificates/medical plan that resulted in the eligibility of the coverage provided under this Campaign or the assignee or the policyholder/certificate holder's legal representative.

Why is the Sum Covered showing RM0.00 in My Coverage for the Post COVID-19 Vaccination Campaign?
Please ignore the Sum Covered amount of RM0.00.  Your eligibility under this Campaign is as per stated in the Benefits > Summary section of My Coverage.

Who do I contact for further clarification?