Apply for a New Coverage Plan

Email our Customer Service at customer.mys@prudential.com.my or call 03-2771 0228 and we will assign our representative to contact you.

No, please strike out any incorrect information and countersign on any amendment made on the proposal form.

Yes.

Yes, you are still classified as a smoker. Non-smokers refer to those who have stopped smoking for at least 12 months.

• For Malaysian citizens, we require MyKad for adults and MyKid or birth certificate for children below 12 years old. If the child is born out of Malaysia, Borang W is also acceptable.
• For Malaysian PR, MyPR is required.
• For foreigners, we only accept copy of valid Passport as Proof of age.

No, we require a local correspondence address.

Yes, all proposal forms must be submitted with your first premium payment so that the policy can take effect immediately upon approval.

There is also a provisional accident coverage for standard lives (terms and conditions apply).

*Refer to Premium Payment for more details.

Yes, you will receive a full refund if you return the policy to us (the Company) with your cancellation request in writing within fifteen (15) days after delivery of your Policy Document. The policy is considered returned only if it is received by the Company or posted to the Company by a registered post within that fifteen-day (15) period.

Upon return of the policy, we will refund the premiums paid in regards to this policy less any medical expenses incurred by the Company in relation to any medical examination of the Life Assured.

 For any investment-linked type policy, we will refund the following:

1. unallocated premiums,

2. value of units that have been allocated (if any) at unit price at the next valuation date and

3. any insurance charges and policy fees that have been deducted

less medical expenses which may have been incurred for the medical examination of the Life Insured.

*15 days after delivery will be counted from the date the Policy Document is delivered.

The details provided to us must be accurate as the premium and terms of the policy will be based on the information you provide. If your age is inaccurate in the policy document, please call/write to us immediately for us to take the necessary action. 

Your policy may be subjected to re-underwriting and may result in changes to the policy term, benefits and premium. 

Note: The above information serves as a guide. Please contact your agent for more details.

You are given 15 days from the date the Policy Document is delivered to you to decide if you want to continue with it. If you do not wish to continue, you may cancel the policy by returning the policy to us with your request for cancellation.

If your policy is an investment-linked policy, we will reflect any change in the market value of the assets back to the policy when we work out the amount we will return to you.

1. Make sure that all fields in the proposal form are filled in accurately.

2. Provide your official signatures where necessary.

3. Provide a copy of your own, your child's or spouse's identity documents (NRIC/birth certificate/passport) if required.

4. Submit the completed form(s) and supporting documents through your agent.

Note: Please email us at customer.mys@prudential.com.my or call 03-2771 0228, and we will assign a representative to contact you.