Policy Servicing
Agent assisted
Call your agent
Complete the forms
Meet your agent to submit the forms
Customer self-help
Change of personal details
If you wish to change your personal details (salutation, marital status or nationality), complete this form and return it through your agent or at the nearest Prudential branch.
Change of address
If you wish to change your mailing address or contact details, you may:
-
Update it online at PRUAccess Plus
-
Update it on your Pulse mobile app
-
Visit your nearest Prudential branch
Contact Customer Service at 03-2116 0228 or email customer.mys@prudential.com.my
Credit/debit card enrolment
Set up your credit or debit card for recurring premium payments on PRUAccess Plus. After login, access ‘My Transaction’ followed by ‘Online Enrolment’. Please note that there is a maximum premium instalment amount of RM30,000.00.
Alternatively, complete the Credit/Debit Card Enrolment form (for installment premium of RM30,000.01 and above) and return it at least two weeks before your premium due date through your agent or at the nearest Prudential branch.
Direct credit application
If you want to register your bank account details for future payouts, you may login to PRUAccess Plus, or contact Customer Service at 03-21160228. Alternatively, complete the Application for direct credit form and return it through your agent or at your nearest Prudential branch.
