At Prudential, we are committed to quality service and welcome your feedback. Ready to assist you with your insurance needs, we invite you to call, write or email to us. This will enable us to further enhance our service standards for you.

So whether you have a compliment or even a complaint to share with us, we would like to hear from you. We are readily accessible via these dedicated channels for Compliments & Complaints.

Compliments & Complaints
16th Floor, Menara Prudential
10, Jalan Sultan Ismail
50250 Kuala Lumpur

Email      : [email protected]
Tel. no    : 03 2116 0460
Fax no    : 03 2166 0599

If customers are not satisfied with the decision of the Company, customers may submit their complaint to Bank Negara Malaysia (BNM) or to the Ombudsman for Financial Services (OFS).

Life Insurance Claims

  • Any person not satisfied with the decision of the insurer can refer to the Ombudsman for Financial Services (OFS), if the final decision of the insurer was made within six months and the claim amount is up to RM 250,000.00.
  • If the claim decision was made more than six months from the final decision of the insurer and/or the claim amount is above RM 250,000.00, please refer to Jabatan LINK & Pejabat Wilayah, BNMTELELINK of Bank Negara Malaysia (BNM). 


Following are the contact details:

Laman Informasi Nasihat dan Khidmat (BNMLINK)
(Walk-in Customer Service Centre)
Ground Floor, D Block, Jalan Dato' Onn,
50480 Kuala Lumpur
Contact Centre (BNMTELELINK):
Jabatan LINK & Pejabat Wilayah
Bank Negara Malaysia
P.O. Box 10922,
50929 Kuala Lumpur
Tel. no. : 1-300-88-5465
Fax no.: 603-2174 1515


Ombudsman for Financial Services
(Formerly known as Financial Mediation Bureau)
Level 14, Main Block,
Menara Takaful Malaysia
No 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
Email:          [email protected]
Tel number:  603 2272 2811
Fax number: 603 2272 1577

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