First Login code is a 6-digit code that is unique to each individual. This code is mandatory for registration.

If you did not receive the First Login code, you can request for it to be resent with the following steps:

1. Logon to https://pruaccessplus.prudential.com.my

2. Click on 'Registration'

3. Enter your New NRIC No. or select Other Identity No.

4. Go to 'Did not receive a First Login Code' and click on 'Click Here'

5. Enter the 6-digit First Login code sent via SMS to your registered mobile number or email

6. Proceed to complete the registration.

No. The First Login code will not expire.

If the mobile number is incorrect or not registered with Prudential, you will not be able to receive the First Login code to complete registration or perform any online transactions in PRUAccess Plus. You can update your mobile number with the following steps:

1. Logon to https://pruaccessplus.prudential.com.my

2. Click on 'Registration'

3. Go to 'Update Mobile Number' and click on 'Click Here'

4. Enter your New NRIC No. or select Other Identity No.

5. Answer security questions

6. Enter your new mobile phone number

• Policy details

• Premium / Payment details

• Claims details

• Sales channel information

• Product and Marketing information

• Panel Hospital and Healthcare Centre Listing

• Branches Address

• Change personal security profile (password, security phrase and colour)

• Online payment

• Online updating of contact details

• Online updating of bank account details

• Online enrolment of credit / debit card

• Download forms

• Download ePolicy document issued from July 2016 onwards

• Download Annual Statement of up to 3 years

• Download funds report

• Download eMedical card

• Download letters/documents

• Download eReceipt

PRUServices provides you the following policy information:

• Products Owned (including plans purchased through Pulse and partners' site)

• Policy/Certificate/Reference Number

• Person Covered (Main Life Assured) and Personal Details

• Issued Date

• Installment Premium and Payment Mode

• Next Payment Due Date

• Policy/Certificate Statuses

• Riders Details and Statuses

• Investment Fund Info for Investment Linked Plan (if applicable)

• Servicing Agent Details

• View and download Annual Statement and Life Assurance Premium Statement of up to 3 years

• View and download ePolicy/eCertificate and Change of Policy Details Slip for PAMB policies issued from July 2016 onwards

• View and download documents for Update contact details, Change payment frequency, Direct Credit and Withdrawal

• View and download e-Medical Card

• Online updating of contact details

• Online changes of payment frequency