Prudential’s NCB rewards eligible PRUMillion Med Active, PRUMillion Med 2.0 and PRUValue Med policyholders who have added the Booster option to their plan and have not made any claims in the previous year. Eligible policyholders may receive up to RM1,000 annually to spend on preventive healthcare services through the Prudential Marketplace.
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Enjoy up to RM1,000 in annual No Claims Benefit, redeemable on Prudential Marketplace.
Whether it’s a medical checkup, diagnostic test, vaccination, or a health subscription programme, you’ll find what you need here.
For even more rewards, select PRUPanel Plus, our healthcare partners, chosen to give you better value and care.
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For information or to update new account details, kindly contact PMCare, our appointed administrator for No Claims Benefit at 1300 88 8026
(Monday to Friday, 8:30am - 5:15pm).
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FAQ
For customer enquiries and general reference.
You may access the Prudential Marketplace through the Prudential Malaysia App or PRUServices at pruservices.prudential.com.my. Simply log in to your account, go to the Active tab, and select the policy tagged with ‘No Claims Benefit’ to get started.
It is a health screening examination performed by a registered medical practitioner at a registered clinic, healthcare provider or hospital.
It is an investigation and/or test performed by a Specialist or Doctor to help diagnose a disability. The test must be carried out at a registered clinic, healthcare provider or hospital.
A vaccination is the administration of a vaccine approved by the National Pharmaceutical Regulatory Agency (NPRA) or the relevant local health authorities in Malaysia. Vaccinations must be administered at a registered clinic, healthcare provider or hospital, or at an offsite location approved by the relevant local health authorities in Malaysia.
To check whether a vaccine is approved, please visit QUEST 3+ Product Search (bpfk.gov.my).
A subscription programme is a digital service offered through the Prudential Marketplace. It may include health, wellness, fitness or nutrition features offered by Prudential Group or any other entity as informed by Prudential.
You may use your NCB in the following ways:
- Redeem vouchers for healthcare services available through the Prudential Marketplace.
- Subscribe to programmes available through the Prudential Marketplace.
- Submit reimbursement claims for eligible healthcare expenses you have paid for.
Note:
*If the cost of a service exceeds your available NCB value, you will need to pay the difference.
*You can redeem NCB vouchers any time before your NCB credit expires. Starting 60 days before the expiry date, a reminder will appear on the Prudential Marketplace home screen when you log in. Please use your redeemed vouchers before their respective expiry dates. Unused vouchers will expire and cannot be carried forward.
For business-purpose policies, please contact your Prudential Wealth Planner for more information on how to submit a reimbursement claim.
Yes, you can redeem multiple vouchers through the Prudential Marketplace, as long as you have sufficient NCB value available.
Yes, you can submit multiple reimbursement claims, as long as you have sufficient NCB value available
You can check the status of your redeemed voucher(s) by selecting ‘My Voucher’ on the Prudential Marketplace home page. Your voucher(s) may have one of the following statuses: Active, Used, Expired, or Cancelled.
Note: If you cancel an active voucher before its expiry date, the voucher amount will be refunded to your available NCB value. You may purchase the same voucher again or choose a different voucher through the Prudential Marketplace.
For reimbursement of eligible Medical Check-Ups, Diagnostic Tests or Vaccinations, please submit the following documents:
- Scanned copies of the original receipts and invoices
- Any supporting documents that may help us process your request, such as a photo of the vaccine batch label, or a screenshot of the medical check-up brochure.
You can upload files in PDF, PNG, or JPG format. The maximum total file size is 25 MB. Password-protected files are not accepted.
Once we receive all the required documents, your reimbursement request will be processed within 7 working days.
You can check your reimbursement status:
- Through the Prudential Marketplace via the Prudential Malaysia App or PRUServices at pruservices.prudential.com.my; or
- Contact PMCare, our appointed No Claims Benefit (NCB) administrator at 1300 88 8026 (Monday to Friday, 8:30 a.m. to 5:15 p.m.).
Please contact PMCare, our appointed No Claims Benefit (NCB) administrator at 1300 88 8026 (Monday to Friday, 8:30 a.m. to 5:15 p.m.), for assistance.
PMCare is the appointed administrator for Prudential No Claims Benefit (NCB). Its representatives may contact you by email or phone to request additional information or relevant supporting documents, if needed, to process your reimbursement request.
First, please check that your bank account details in the Prudential Marketplace are up to date. If you need to update your details, you can do so via the Prudential Malaysia App or PRUServices at pruservices.prudential.com.my. Please allow up to 48 hours for your updated Direct Credit (DC) details to be reflected in the Prudential Marketplace. For assistance, you can contact PMCare, our appointed NCB administrator at 1300 88 8026 (Monday to Friday, 8:30 a.m. to 5:15 p.m.).
You can update your Direct Credit (DC) account details through the Prudential Malaysia App or PRUServices at pruservices.prudential.com.my before submitting your reimbursement request. Please allow up to 48 hours for your updated details to be reflected in the Prudential Marketplace.
Yes. Your Prudential Wealth Planner may assist you in submitting the NCB reimbursement request on your behalf.
Please contact PMCare at 1300 88 8026, Monday to Friday, 8:30 a.m. to 5:15 p.m. Email: prudential.noclaimsbenefit@pmcare.com.my.
Important note:
- Eligibility for voucher redemptions, subscription programmes and reimbursement claims is subject to the applicable policy terms and conditions.
- Customers are advised to ensure that their Direct Credit (DC) account details are updated in the Prudential Malaysia App or PRUServices at pruservices.prudential.com.my prior to submitting an NCB reimbursement request. Their updated details will be reflected in the Prudential Marketplace within 48 hours.
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