Policy Servicing

Wealth Planner Assisted

Make your policy servicing request with the help of your wealth planner.

Call your wealth planner

Contact your wealth planner to get the necessary form(s).

Complete the forms

Fill in the form with the accurate details and provide your official signature and identity documents as and when needed.

Meet your wealth planner to submit the forms

Submit the signed and completed form(s) and supporting documents and/or payment (if any) to your wealth planner.

Customer self-help

If you wish to change your personal details (salutation, marital status or nationality), you may reach out to your wealth planner or visit the nearest Prudential branch.

If you wish to change your mailing address or contact details, you may:

Update it online at PRUServices
Visit your nearest Prudential branch

To set up your credit or debit card for recurring premium payments, follow these steps:

Log in to PRUServices.
After logging in, navigate to the ‘Sign up for auto-deduction’ option under ‘Popular services’.
Enter your details and then click on the ‘proceed’ button to finalise the enrollment transaction.

For Debit card, please contact your bank to ensure your debit card is enabled for recurring payments.

If you want to register your bank account details for future payouts, you may login to PRUServices. Alternatively, you may reach out to your wealth planner or visit your nearest Prudential branch.

Experience the newly enhanced PRUServices to manage your policy.

From policies and payments to claims and healthcare services, managing your insurance needs is easier than ever, with multiple language options available at just a click.

Log in to PRUServices now.

Learn more