my coverage

My Coverage on Pulse

Get your ePolicy, statements, policy details on-the-go

With My Coverage, a tap of your finger is all it takes to view and download your ePolicy* and review if your current coverage is sufficient. Just key in your NRIC or policy number to link your Prudential Assurance Malaysia Berhad (PAMB) policy(ies).

 

Other capabilities include easy access to premium statements of up to 3 years and endorsement slips when changes are made to your policy. On top of that, check policy info such as status, details, benefits and agent info whenever and wherever you are.

 

More features to be released in phases soon, so stay tuned!

  

*ePolicy on My Coverage is only available for PAMB policies issued from July 2016 onwards.

Frequently Asked Questions

My Coverage

1. What is My Coverage in Pulse?
My Coverage is a quick and easy way to access your policy information for life insurance policies that you own with Prudential Assurance Malaysia Berhad (PAMB).

2. Where do I find My Coverage in Pulse?
My Coverage is located at the top of the page for quick access. Alternatively, you may access My Coverage as you scroll down the main page or tap on the PRUShoppe icon.

 

3. Who can access policy information in My Coverage?
Registered Pulse users who have PAMB policies and performed policy linkage steps in My Coverage would be able to access My Coverage to view their life insurance policy information. Users have the option to perform policy linkage with NRIC or policy number of any one of their life insurance policies that they own with Prudential Assurance Malaysia Berhad (PAMB).

4. Do I need to agree on any Terms & Conditions before accessing my policy information in My Coverage?
Yes, after agreeing to the PAMB Privacy Policy and Terms & Conditions, you may tick the box in My Coverage in order to ‘Proceed’ with the linkage of your policies.

 

5. If I have more than one life insurance policy, do I need to perform policy linkage for all my policies in My Coverage?
No, you just need perform linkage in My Coverage with NRIC or policy number of any one of your life insurance policies that you own with Prudential Assurance Malaysia Berhad (PAMB), and the system will automatically link all the policies owned by you.


6. What type of policy information does My Coverage provide?
My Coverage provides you the following policy information:

  • Products Owned & Campaigns Enrolled (including digital plan purchased through Pulse)

  • Policy/Certificate/Reference Number

  • Person Covered (Main Life Assured) and Personal Details

  • Issued Date

  • Installment Premium and Payment Mode

  • Next Payment Due Date

  • Policy Statuses

  • Riders Details and Statuses

  • Servicing Agent Details

  • View and download Life Assurance Premium Statement of up to 3 years

  • View and download Endorsement Slip

  • View and download ePolicy for PAMB policies issued from July 2016 onwards 

7. How do I find out more about my policy?
In My Coverage, you may click on the policy card to view your personal details at a glance, as well as payment information, policy benefits and agent details.

 

8. Can I view my PruBSN Takaful certificates as well in My Coverage?
My Coverage will currently display policy information for life insurance policies that you own with Prudential Assurance Malaysia Berhad (PAMB). Do stay tuned as progressive enhancements will be made to include PruBSN Takaful certificates.

9. How can I pay the premium for my policy?
For now, premium payments can be done online via our corporate website or PRUAccess Plus. Do stay tuned as progressive enhancements will be made to include premium payment function in My Coverage.

10. How can I change my contact details?
For now, changes to your contact details may be done online via PRUAccess Plus. Do stay tuned as progressive enhancements will be made to include this function in My Coverage.

11. What should I do if I did not receive the One Time Password (OTP) on my mobile phone?
If the mobile number is incorrect or not registered with Prudential, you will not be able to receive the OTP to complete the policy linkage to view your life insurance policy information in Pulse.

If you wish to update your contact details, you may:

  • Update it online at PRUAccess Plus if you are a PRUAccess Plus user, or

  • Complete the Change of Contact Details Form and return it through your agent or

    email to customer.mys@prudential.com.my

  • Contact our Customer Service at 03-2771 0228 (Monday to Friday, 8:30am - 5:15pm)

 

12. Why my beneficiary/nominee information is not available in My Coverage?
The beneficiary/nominee information is not available in My Coverage for now.

13. Why the fund details of my policy in My Coverage (Pulse) are different from PRUAccess Plus?
The fund details in My Coverage (Pulse) are updated on the next working day.  There could be timing difference with fund details in PRUAccess Plus updated in more real-time manner. 

14. What should I do if I am not able to view my policy document from the "Documents" tab in My Coverage, or it is taking too long to load my policy document?
If you are unable to view your policy document, it could probably due to file size larger than 10MB. For assistance, you may contact our Customer Service at 03-2771 0228 (Monday to Friday, 8:30am to 5:15pm). 

My Coverage

Access policy info and more with My Coverage

Get your ePolicy, premium statement and endorsement slip on Pulse.
Download Pulse now