PRU e-pay FAQ

PRU e-pay is a service or payment method which allows Prudential to credit payments to your bank account electronically.

  1. Fast: Payment is directly transferred to your bank account
  2. Simple: Register once for future payments
  3. Convenient: Receive your payment anywhere, anytime without the need to travel and deposit cheque at the bank
  4. Secure: No delay, misplaced, expired and lost cheque issue

You may opt for the preferred payment for Claims, Survival Benefit, Maturity Benefit, Monthly Guaranteed Payout, Policy Loan, Cash Bonus, Withdrawal Sum, Surrender Sum and other payments.

You can provide your bank account information to us during proposal submission or while making the payment type request by submitting the following documents to us:

  1. National Registration Identity Card (‘NRIC’) for Malaysian or permanent resident, passport for foreigner, or business registrations form (whichever that is applicable)
  2. Photocopy of Passbook, Bank Statement or computerized Bank In Slip with account details
  3. Application for Direct Credit Form

PRU e-pay is the fastest and safest payment method. For payments like Claims, Surrender and Withdrawal, it’s compulsory for you to register your bank account details with us for threshold set by PAMB. For other payments such as Survival Benefit and Maturity Benefit, we strongly encourage you to register for PRU e-pay in order to enjoy the convenience of electronic payment.

The registered bank account must be maintained by financial institutions that offer MEPS and Inter-Bank Giro (IBG) services. To see the full list of banks that support PRU e-pay, download here.

Yes, an SMS will be sent to your registered hand phone number as per registered in our database once the payment has been transmitted into your account.

Payment will be made electronically to your bank account within 3 working days once your payment has been approved.

In the event of funds is not successful credit to your bank account, we will arrange and remit the payment to you via cheque. However, this may lead to unnecessary delay to the payment process. We highly encourage you to provide correct bank details to us.

The information provided by you will be used to achieve the purpose for which it was collected. All your information will be processed in a secure environment and remain confidential at all time.

Yes, Direct Credit details for each policy must be submitted individually. Any new application shall supersede and override earlier instruction or application relating to crediting of monies in our record.

Yes, you are allowed to change your bank account details by submitting a new Application for Direct Credit Form with the required supporting documents. No cost will be charged for this purpose.

You may contact our Customer Service Representatives at:

  • Telephone : +603-21160228
  • Email : customer.mys@prudential.com.my
  • Fax : +603-20323939
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