Click here to know more on premium payment option.

PRU e-pay is a service or payment method which allows Prudential to credit payments to your bank account electronically.

  1. Fast: Payment is directly transferred to your bank account
  2. Simple: Register once for future payments
  3. Convenient: Receive your payment anywhere, anytime without the need to travel and deposit cheque at the bank
  4. Secure: No delay, misplaced, expired and lost cheque issue

You may opt for the preferred payment for Claims, Survival Benefit, Maturity Benefit, Monthly Guaranteed Payout, Policy Loan, Cash Bonus, Withdrawal Sum, Surrender Sum and other payments.

You may now register anytime and anywhere securely and hassle free via our PRUaccess plus, or contact our Customer Service Representative at 03-21160228. Alternatively, you may complete the Application for Direct Credit Form and return it via your agent or at your nearest branch.

You may register your bank account information via eCredit in PRUaccess plus or contact our customer representative at 03-21160228. You may also provide us the information during proposal submission or while making the payment type request by submitting the following documents to us:

  1. National Registration Identity Card (‘NRIC’) for Malaysian or permanent resident, passport for foreigner, or business registrations form (whichever that is applicable)*
  2. Application for Direct Credit Form*

*Supporting documents are not required for registration via eCredit and phone call.

PRU e-pay is the fastest and safest pay method. For payments like Claims, Policy Loan, Cash Bonus, Withdrawal From Accumulation Option, Academic Achievement Award, Goal Achievement Benefit, Surrender and Withdrawal, it’s compulsory for you to register your bank account details with us. For other payments such as Survival Benefit and Maturity Benefit, we strongly encourage you to register your bank account information in order for you to enjoy the convenience of electronic payment.

The registered bank account must be maintained by financial institutions that offer MEPS and Inter-Bank Giro (IBG) services. To see the full list of banks that support PRU e-pay, download here.

Yes, an SMS will be sent to your registered hand phone number as per registered in our database once the payment has been transmitted into your account.

Payment will be made electronically to your bank account within 3 working days once your payment has been approved.

In the event of funds is not successful credit to your bank account, we will arrange and remit the payment to you via cheque. However, this may lead to unnecessary delay to the payment process. We highly encourage you to provide correct bank details to us.

The information provided by you will be used to achieve the purpose for which it was collected. All your information will be processed in a secure environment and remain confidential at all time.

Yes, bank account information for each policy must be submitted. Any new application shall supersede and override earlier instruction or application relating to crediting of monies in our record.

Yes, you are allowed to change your bank account information anytime at the available channels in PAMB. No cost will be charged for this purpose.

You may contact our Customer Service Representatives here.

You may submit the original and completed form together with supporting documents and submit to us via your agent or at the nearest Prudential branch.

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