QuestionsAnswers
Who can register as a PRUAccess Plus user? Any Prudential life insurance policyholder (assured) can register as a PRUAccess Plus user.
Can a Life Assured, Nominee or Assignee register for PRUAccess Plus? No. Only the life insurance policyholder (assured) can register as a PRUAccess Plus user.
Do I need to register for each of my policies? No. Only a one time registration with your IC number and First Login code.
How do I register for PRUAccess Plus?
  1. Log on to https://pruaccessplus.prudential.com.my
  2. Click on 'Registration'.
  3. Enter your New NRIC No. or select Other Identity No.
  4. Go to 'Did not receive a First Login Code' and click on 'Click Here'
  5. Enter the 6-digit First Login code that was sent via SMS to your registered mobile number or email
  6. Click on 'Next' to create Username and Password
  7. Create Security Phrase and Colour
  8. Proceed to complete the registration
What should I do if I did not receive the First Login code? If you did not receive the First Login code, you can request for resend of First Login code with the following steps:
  1. Logon to https://pruaccessplus.prudential.com.my
  2. Click on 'Registration'
  3. Enter your New NRIC No. or select Other Identity No.
  4. Go to 'Did not receive a First Login Code' and click on 'Click Here'
  5. The 6-digit First Login code will be sent via SMS to your registered mobile number or email
  6. Proceed to complete the registration.
Will the First Login code expire?

No. The First Login code will not expire.

Why do I need to create a security phrase and colour?

It is an additional security measure to help you ensure that you are logging in to the correct account. This security phrase and colour will be displayed at every subsequent login.

When do I create these security measures? At the point of registration, you will be prompted to choose a colour and create a security phrase. DO NOT enter your password; please choose a phrase that you can easily remember. The length of the phrase is up to 30 alphanumeric characters (A-Z, 1-9).
Can I change the security phrase and colour after successful registration?

Yes. You can change with the following steps:
1. Logon to https://pruaccessplus.prudential.com.my 
2. Click on 'My Profile'
3. Select 'Change Security Colour & Phrase'
4. Choose a new colour and enter a new phrase. DO NOT enter your password; please choose a phrase that you can easily remember. The length of the phrase is up to 30 alphanumeric characters (A-Z, 1-9)
5. Reconfirm your Colour and Security Phrase; Click 'Next'
6. Enter the TAC that was sent via SMS to your mobile phone

What should I do if I am not able to register successfully?

Failed registration can be due to various reasons. For assistance, you may call our Customer Service at +603 2116 0228 or visit our nearest branch.
What if my mobile number is incorrect or has not been registered with Prudential?

If the mobile number is incorrect or not registered with Prudential, you will not be able to receive the First Login code to complete registration or perform any online transactions in PRUAccess Plus. You can update your mobile number with the following steps:
1. Logon to https://pruaccessplus.prudential.com.my
2. Click on 'Registration'
3. Go to 'Update Mobile Number' and click on 'Click Here'
4. Enter your New NRIC No. or select Other Identity No.
5. Answer security questions
6. Enter your new mobile phone number

Why do I receive a First Login code via SMS or email? The First Login code is sent to Prudential policyholder (assured) who purchase a new individual Life Insurance policy and have not registered for PRUAccess Plus. You may click on the PRUAccess Plus link in the email or SMS to proceed with registration.
What should I do with the First Login code?

You can proceed to register for PRUAccess Plus with the following steps:
1. Logon to https://pruaccessplus.prudential.com.my
2. Click on 'Registration'
3. Enter your New NRIC No. or select Other Identity No.
4. Enter the 6-digit First Login code that was sent via SMS to your registered mobile number or email
5. Click on 'Next' to create Username or Password
6. Create Security Phrase and Colour
7. Proceed to complete the registration

QuestionsAnswers
What is Transaction Authorisation Code (TAC) in PRUAccess Plus? Transaction Authorisation Code (TAC) is a unique 6-digit security code that provides an additional layer of identity authentication for security purposes when you perform online transactions and to protect you against unauthorized access to your account. TAC will be sent via SMS to your registered mobile phone number with us.
When will I receive TAC? TAC will be sent via SMS to your registered mobile phone number when you perform the following in PRUAccess Plus:
  • Update Contact Details
  • Update Bank Account for payouts
  • Change Security Phrase & Colour
  • Change Password
  • Forgot Password
  • Forgot Username
Do I need a TAC when I login to PRUAccess Plus? No. TAC is not required for logging in to PRUAccess Plus.
Will the TAC expire?

Yes. TAC will expire after 5 minutes from the time your receive of the SMS.

Can I request for new TAC? Yes, you can request for new TAC by clicking on 'Please click here after 1 minute to request for a new TAC' in the TAC verification screen in PRUAccess Plus.
What should I do if I did not receive TAC at my mobile phone? Generally, it may be due to the following reasons:
  • Your mobile phone may be outside coverage area.
  • Stability of the WiFi connection or the network connection.
  • Network operator maybe experiencing technical difficulties / maintenance in progress or facing peak period congestion.
  • Mobile phone setting.
  • SMS short code number is blocked.
  • SMS Inbox is full.

Alternatively, you may call our Customer Service at +603 2116 0228 or visit our nearest branch for assistance.
Do I need a TAC for every online transaction in PRUAccess Plus? Yes. One (1) TAC is required for each online transaction.
How long will I receive the TAC via SMS at my registered mobile phone? The delivery time depends on the traffic volume of your mobile service provider. You can request for a new TAC by clicking on 'Please click here after 1 minute to request for a new TAC'.
Will I receive TAC at my Malaysian mobile phone number when I am residing or travelling overseas? Yes. So long your Malaysian registered mobile phone number is activated with international roaming service.
How many mobile phone numbers can I register for TAC in PRUAccess Plus? You can only register one (1) mobile number for TAC purposes for all your policies.
Can I update my mobile phone number for TAC via PRUAccess Plus?
  1. If you have not registered for PRUAccess Plus, you can update your mobile phone number with the following steps :
    1. Logon to https://pruaccessplus.prudential.com.my
    2. Click on 'Registration'
    3. Go to 'Update Mobile Number' and click on 'Click Here'
    4. Enter your New NRIC No. or select Other Identity No. (tick check-box)
    5. Answer security questions
    6. Enter your new mobile phone number

  2. If you are an existing PRUAccess Plus user:
    1. Logon to https://pruaccessplus.prudential.com.my
    2. Enter 'Username' and 'Password'
    3. Click on 'My Transaction'
    4. Select 'Change of Contact Details'
    5. Tick on 'Contact Number' check box
    6. Enter your new mobile phone number
    7. Accept terms and conditions
    8. Enter TAC received via new mobile number
Can I update an overseas mobile phone number in PRUAccess Plus? Yes. You can update your overseas / international mobile phone number in PRUAccess Plus.
QuestionsAnswers
What information can I update via Change of Contact Details in PRUAccess Plus? You can update the following information in PRUAccess Plus for active policies only:
  • Correspondence Address
  • Residential Address
  • Business Address
  • Residence telephone number
  • Business telephone number
  • Email address
  • Mobile phone number (TAC mobile number)
How do I access to Change of Contact Details in PRUAccess Plus?
  1. Logon to https://pruaccessplus.prudential.com.my
  2. Enter 'Username' and 'Password'
  3. Click on 'My Transaction'
  4. Select 'Change of Contact Details'
Will the updated contact details reflected immediately in PRUAccess Plus? The updated contact details will be reflected in PRUAccess Plus as per schedule below:
  • Any successful change of contact details transaction performed before 4.30pm will be processed on the same business day*.
  • Any successful change of contact details transaction performed at or after 4.30pm will be processed on the next business day*.
  • Any successful change of contact details transaction performed on non-business day will be processed on the next business day*.

*according to the business days of Prudential Assurance Malaysia Berhad in Kuala Lumpur.
Can I view and download the Acknowledgment Slip after I have submitted successfully in PRUAccess Plus? Yes. You can view and download the Acknowledgement Slip with the following steps :
  1. Logon to https://pruaccessplus.prudential.com.my
  2. Enter 'Username' and 'Password'
  3. Click on 'My Transaction'
  4. Select 'Transaction History'
  5. Go to 'E-Acknowledgement Slip'
  6. Click on 'View and Download'
Will there be any confirmation letter sent to me upon completion of my online change of contact details? There is no confirmation letter delivered by post. However, you can download the E-Acknowledgement Slip with the following steps:
  1. Click on 'My Transaction'
  2. Go to 'Transaction History'
  3. Go to 'E-Acknowledgement Slip'
  4. Click on 'View and Download'
Can I update my TAC mobile number via Change of Contact Details in PRUAccess Plus? Yes. The updated mobile phone number will automatically become your TAC mobile number.
Why the change of contact details transaction status is 'Unsuccessful'? There may be disruption during the online submission of your request. For assistance, you may call our Customer Service at +603 2116 0228 or visit our nearest branch.
Why the change of contact details transaction status is"Accepted for Processing"? After you have submitted your change of contact details successfully, the status will remain as"Accepted for Processing" until the transaction is completed as per the processing time stated on the webpage of the online Change of Contact Details.
QuestionsAnswers
What is online payment in PRUAccess Plus? You may now pay premiums online from your Current Account/ Savings Account (CASA) or with your MASTER/ VISA Credit/ Debit card or Boost e-wallet anytime, anywhere securely and hassle free.
Who can perform the online payment in PRUAccess Plus? Only PRUAccess Plus registered users can perform online payment.
Who is the service provider for online payment in PRUAccess Plus? The service provider for online payment in PRUAccess Plus is iPay88.
What are the payment methods that can be used for online payment in PRUAccess Plus?
  • Current Account/ Savings Account (CASA)
  • MASTER/ VISA Credit/ Debit card
  • Boost e-wallet
How do I access PRUAccess Plus online payment?
  1. Log on to https://pruaccessplus.prudential.com.my
  2. Click on 'My Transaction'
  3. Select 'Online Payment'
What is the transaction processing time for PRUAccess Plus online payment? You can perform online payment any time of a day at your convenience. However, there is a processing cut off time for premium to be applied to the policy as stated below:
  • Any successful e-payment transaction performed before 7.30pm will be processed on the same business day*.
  • Any successful e-payment transaction performed at or after 7.30pm the premium will be processed on the next business day*.
  • Any successful e-payment transaction performed on non-working day, the premium will be processed on the next business day*.
* according to the business days of Prudential Assurance Malaysia Berhad in Kuala Lumpur.
Note: The information above is displayed on the Online Payment screen of PRUaccess plus.
Is there an official receipt issued from PRUAccess Plus online payment? There will not be an official receipt issued from online payment. However, there will be an Acknowledgement Slip and it is accessible by clicking on the 'Print' button on the Online Payment Acknowledgement screen. The Acknowledgment Slip can also be viewed, downloaded and printed from the 'Transaction History' in PRUaccess plus.
How would I know that the premium is applied successfully to my policy? You can login to PRUaccess plus after the processing time stated on the Online Payment screen to view the updated Premium Due Date under My Policy. Alternatively, you may call our Customer Service at +603 2116 0228 for further information.
Why is my online payment transaction status “Pending” in PRUAccess Plus? The “Pending” status indicates that the transaction is still in-progress. You will not be able to perform another online payment to this policy under this status. You are encouraged to view the latest transaction status on the next business day.
Why is my online payment transaction status"Unsuccessful” in PRUAccess Plus? An"Unsuccessful" transaction could be due to a declined credit/debit card transaction or failure in the deduction from the card used. You may try to submit the online payment again.
QuestionsAnswers
What is Online Enrolment in PRUAccess Plus? Online Enrolment is a new feature made available in PRUAccess Plus that enables policyholders to enrol their credit/debit card online for recurring premium payments, effective 20 Oct 2019.
Who is the service provider for credit/debit card online enrolment in PRUAccess Plus ? The service provider for credit/debit card online enrolment in PRUAccess Plus is iPay88.
Who can perform online enrolment in PRUAccess Plus?

Only PRUAccess Plus registered users can enroll their credit/ debit cards online.

How do I enroll my credit/debit card via PRUAccess Plus? * Limited to a maximum instalment premium of RM9,999.99 per policy.
Can I use my credit/debit card for recurrence premium deduction? You may enrol your Credit/ Debit card online at PRUAccess Plus under ‘My Transaction’ followed by ‘Online Enrolment’ (Limited to a maximum instalment premium of RM9,999.99). Alternatively, you may complete the Credit/ Debit Card Enrolment Form (For instalment premium of RM10,000 and above) and return it via your agent or submit to any of our nearest branch at least 2 weeks before your premium due date.

For Debit card transactions, before you authorize us for the deduction, kindly contact your bank to ensure that your Debit card has been enabled for recurring payments.
What is the transaction processing time for online enrolment? A successful online enrolment will be processed within 3-5 working days.
Can I enrol using my credit/debit card from another country? We accept any MASTER or VISA credit card issued by local or foreign banks or a debit card issued by local banks*.
*Subject to your bank's confirmation on the usage of your debit card for recurring billing.
What should I do if I have updated the incorrect credit/debit card number during enrolment? You may re-login to PRUAccess Plus to update the correct credit/ debit card details. However, if the previous enrolment status is “Pending”, you will not be able to perform a new enrolment until the previous one has been completed. Please try again after 24 hours.
Can I view my updated online transactions in PRUAccess Plus?
Will there be any confirmation letters sent to me upon completion of credit/debit card online enrolment? No. However, you can download the Acknowledgement Slip from PRUAccess Plus using the steps below:
Why do I receive an SMS alert for RM1.00 charged to my credit/debit card when I enrolled in PRUAccess Plus? "The RM1.00 was charged by iPay88 for pre-authorization on the credit/ debit card used for the online enrolment. This amount would not be charged in your credit/debit card statement.
(There is a note in the iPay88 screen to notify users when they perform the online enrolment)"
After I enrolled, will my premium amount deducted in next billing cycle? Successful enrolment does not guarantee successful deduction in next billing cycle as it will depend on the transaction status on the actual billing date. For further assistance, you may call our Customer Service at +603 2116 0228 for further information.
Why is my online enrolment transaction status"Unsuccessful” in PRUAccess Plus ? An"Unsuccessful" transaction could be due to incomplete transaction at the iPay88 screen. You may try to submit the online enrolent again.

 

QuestionsAnswers
What are e-Statements (also known as Online Statements)? e-Statement is an electronic version of your annual paper statements traditionally sent via post. The e-Statement will be conveniently accessible via PRUAccess Plus.
Who can access to e-Statements in PRUAccess Plus? Only PRUAccess Plus registered users (policyholder) can view, download and print their e-Statements for their respective policy(s) online.
How do I access my e-Statements in PRUAccess Plus?
  1. Log on to https://pruaccessplus.prudential.com.my
  2. Select 'My Folder' and click on 'Statements'
  3. Choose the Type and Year of Statement
  4. Click on 'Download' (statement will be opened in a new tab)
What are the benefits of e-Statements? Simple, Faster & Cleaner – You can view your annual statements anytime, anywhere.
Safer - Reduce the risk of your statements being lost or stolen in the post.
Greener - Stay clutter free and conserve resources (paper) by accessing statements online.
Is there a fee imposed for using the e-Statement service in PRUAccess Plus? There is no fee imposed for using e-Statement service from PRUAccess Plus. e-Statement is a FREE service to all PRUAccess Plus users.
What type of e-Statements are available in PRUAccess Plus? The following e-Statements are available in PRUAccess Plus:
  • Investment-Link Insurance Plan Statement provide summary of your funds movement for the year.
  • Life Assurance Premium Statement for income tax preparation.
  • Universal Life Plan Statement provide summary of your accounts and dividend payout for the year.
  • Bonus Statement informing the bonus declared for the year (Applicable for Traditional Policy only).
How many years of previous e-Statements are available in PRUAccess Plus? e-Statements for the last 3 years are available online. We would like to advise you to download and retain these statements for your future reference.
Can I request for my statements that are more than 3 years old? Yes, you can request through the following channels for your statements that are stored within our compliance records retention period:
Will I continue to receive my annual paper statements via post? You will no longer receive annual paper statements via post effective 1st January 2018 for Statement Year 2017 onwards.
Do I need any special software to view and print my e-Statements? Yes, you need a PDF reader and viewer to view and print your e-Statements.
Why is the error message: “M0144 - No Record Found” prompted when I click on the ‘Download’ button in the Statements page in PRUAccess Plus? The statement that you have selected is unavailable or the type of statement you selected is not applicable to the policy type.
Why am I not able to download my e-Statement after clicking the 'Download' button? e-Statements cannot be opened in a new tab if the Pop-up Blocker is turned on. Kindly turn off the Pop-up Blocker before clicking the 'Download' button in the Statements page.
Follow these steps to turn off the Pop-up Blocker:
  1. Go to Internet Explorer.
  2. Right click on the 'Tools' icon located at the top right.
  3. Select 'Internet options'.
  4. Click on 'Privacy' tab, un-check the check-box to turn off the Pop-up Blocker.
  5. Click 'OK'.
Upon completion of the above, the statement will be opened in new a tab.

 

QuestionsAnswers
What is PRUAccess Plus eCredit? eCredit enables PRUAccess Plus users to update their bank account details online.
Who can perform eCredit in PRUAccess Plus? Only PRUAccess Plus registered users (policyholder) can register their bank account details for eCredit.
Why do I need to update my bank account details via PRUAccess Plus eCredit? To ensure hassle free and secured payment credited into your bank account once a payout has been requested.
How do I update my bank account details via eCredit in PRUAccess Plus?
  1. Log on to https://pruaccessplus.prudential.com.my
  2. Click on 'My Transaction'
  3. Select 'eCredit'
Why do I need to select my Primary ID (New IC / Old IC / Passport Number / Army Number / Singapore IC)? ID Type and account number must tally with the information of your intended bank account. This is to ensure successful payouts to you.
What is Secondary ID? The Secondary ID is an optional field for customers who are having both New IC and Old IC.
What if my ID at Prudential or bank is not updated? You are advised to update your ID with Prudential and respective bank.
Are joint bank accounts acceptable for PRUAccess Plus eCredit? Yes. Joint bank accounts are acceptable however you must be one of the payees of the joint account. The account signatories will need to allow either one to sign and not both signatures required.
Are foreign bank accounts acceptable for PRUAccess Plus eCredit? No. The bank account must be maintained by financial institutions that offer MEPs and Inter-Bank Giro (IBG) services in Malaysia.
What can I do if my bank account number is not updated correctly in eCredit? You can always re-update your bank account details in eCredit via PRUAccess Plus.
How would I know that my bank account details are updated successfully?
  1. Log on to https://pruaccessplus.prudential.com.my
  2. Click on 'My Profile' then 'My Personal Details'
  3. Transaction status will show as ‘Successful’ for eCredit
What is the transaction processing time for PRUAccess Plus eCredit?
  • Any online update of bank account details submitted before 8.00pm will be processed on the same business day*.
  • Any online update of bank account details submitted after 8.00pm will be processed on the next business day*.
  • Any online update of bank account details submitted on non-business day will be processed on the next business day*.
*according to the business days of Prudential Assurance Malaysia Berhad in Kuala Lumpur.
Will there be any confirmation letters sent to me upon completion of eCredit registration? There are no confirmation letters sent to you via post however you can download the E-Confirmation Slip by:
  1. Click on 'My Transaction'
  2. Go to 'Transaction History'
  3. Go to 'E-Confirmation Slip' and click 'View and Download'
Why is my eCredit transaction status"Accepted for processing" in PRUAccess Plus? Upon successful submission of your bank account details, the transaction status will remain as"Accepted for Processing" until the transaction is completed based on the processing time stated on the webpage of eCredit.
Why is my eCredit transaction status"Unsuccessful" in PRUAccess Plus? An"Unsuccessful" transaction could be due to a failure in receiving your bank account details. You may try to perform the update again.

 

QuestionsAnswers
What is eMedical card? eMedical card is a secure digital version of Medical Card made available to PRUAccess Plus users.The eMedical card will be conveniently accessible via PRUAccess Plus.
What are the benefits of eMedical card?
  • Greener - Stay clutter-free and conserve resources (physical card) by accessing the medical card online.
  • Simple, Fast & Clean – You can view your eMedical card anytime, anywhere.
  • Safer – Eliminate the possibility of the card getting lost in the post.
Who can have access to eMedical card in PRUAccess Plus? PRUAccess Plus registered users (Assured) can view and download their eMedical cards.
How do I access to my eMedical card in PRUAccess Plus?
  1. Log on to https://pruaccessplus.prudential.com.my
  2. Click on 'My Folder' and select 'eMedical Card'
  3. Select your Policy Number and click 'Download'
  4. Tick the ‘Hospital Alliance Services’ notification box and click ‘Continue’
  5. Your eMedical Card will be displayed in PDF version
How secure is PRUAccess Plus eMedical card? Your PRUAccess Plus eMedical card is in PDF format and is non editable.
Is the eMedical card available for all types of policies? eMedical Card is for policies with PRUsenior med, PRUparent, PRUmajor med, PRUguard my medical, PRUhealth, PRUflexi med and PRUvalue med.
Are there any fees imposed for downloading eMedical cards? eMedical card via PRUAccess Plus is available free of charge.
When will the eMedical card be made available in PRUAccess Plus? The eMedical card will be made available upon commencement of policy.
When will Prudential stop issuing the physical medical card? Prudential will no longer issue physical medical cards effective 2nd July 2018.
Will Prudential stop issuing the physical medical cards for business policies? Physical medical cards will be issued for employer – employee benefit policies.
Can I still request for a physical medical card? You can request for a physical medical card until 31st January 2019, without any charges. Effective 1st February 2019, medical cards for individual policies will only be available online for download via PRUAccess Plus.
Am I required to present my eMedical card at a hospital upon admission? You would be required to present your NRIC (or equivalent) and / or eMedical Card to the hospital during admission for verification purposes.
Please refer to our Hospital Alliance Services at the link provided:- https://www.prudential.com.my/en/our-services/medical-card-services/medical-card-services-process/
Is there a change in admission process after the implementation of eMedical Card? The hospital admission process remains unchanged.

 

QuestionsAnswers
Why is there an error message"M0131 - User Account is inactive" prompted when I login to PRUAccess Plus? Your user account has been deactivated and become dormant as there has been no login within 455 days from the last login date.
Will I be notified prior to my user account becoming dormant? Yes. SMS will be sent to your registered TAC mobile number one month prior to your account becoming dormant.
What should I do if my PRUAccess Plus account has become dormant? You may request for reactivation of your account by calling our Customer Service at +603 2116 0228 or visiting our nearest branch to complete the PRUAccess Plus Service Request Form.
Why can’t I reactivate my dormant account in PRUAccess Plus?

For security reasons, we suggest calling our Customer Service at +603 2116 0228 or visiting our nearest branch to complete the PRUAccess Plus Service Request Form.

 

QuestionsAnswers
What should I do if I forgot my PRUAccess Plus username / login ID?
  1. Proceed to the Login page. Click on 'Forgot Username'.
  2. Key in the Security Letters displayed and click 'Confirm'.
  3. Key in New NRIC No. / Other Identity No. and click 'Next'.
  4. TAC will be sent to your mobile telephone number. Enter the TAC and click 'Confirm'.
  5. Your username / login ID will be displayed on screen.
What should I do if I forgot my PRUAccess Plus password?
  1. Proceed to the Login page. Click on 'Forgot Password'.
  2. Key in the Security Letters displayed and click 'Confirm'.
  3. Key in Username and click 'Next'.
  4. TAC will be sent to your mobile telephone number. Enter the TAC and click 'Confirm'.
  5. Key in New Password and Confirm New Password then click 'Submit'.
  6. You will receive a confirmation upon successful change of password.
How do I change my PRUAccess Plus password?
  1. Log on to https://pruaccessplus.prudential.com.my
  2. Click on 'My Profile'.
  3. Select 'Change Password' and complete the details.
What should I do if my user account has been locked? Please call our Customer Service at +603 2116 0228 or visit our nearest branch.
Will my PRUAccess Plus user account expire? Your PRUAccess Plus account will not expire. However, it will be automatically deactivated if there is no login for 365 days after your last login date. To re-activate your PRUAccess Plus account, please call our Customer Service at +603 2116 0228 or visit our nearest branch.
What should I do if I am unable to login? For assistance, please call our Customer Service at +603 2116 0228 or visit our nearest branch.
What precautions can I take to protect my username/login ID and password? It is recommended that you do the following:
  • Do not reveal your Username / Login ID and Password to anyone.
  • Ensure there is no one looking at your screen when you key in your Username/Login ID and Password.
  • Ensure that your computer system is secured.
  • Always logout when you have completed your online transactions or inquiries.
  • Avoid accessing PRUAccess Plus from a public area e.g. a cyber cafe. However, if you need to, please remember to clear your cache after each session.
  • Avoid storing your password when using internet browsers. The"AutoComplete" function in some browser stores and captures possible matches from entries you entered previously. You can prevent password storing by deactivating the"AutoComplete" function.
Why do I get the error message"Your username and password cannot be the same"? This message will be displayed if the same username and password is used. This is a security measure and you are advised to key in a different password in order to proceed.
Can I change my username in PRUAccess Plus? No. Your username cannot be changed after you have successfully registered for PRUAccess Plus. The username is a unique identification when logging in to PRUAccess Plus.

 

QuestionsAnswers
What is PRUAccess Plus? PRUAccess Plus is a web portal which provides you (assured) the accessibility to view your life insurance policy information and perform online services securely anytime, anywhere.
Who can register as a PRUAccess Plus user? Any Prudential life insurance policyholder (assured) can register as a PRUAccess Plus user.
What are the information and services available in PRUAccess Plus?

PRUAccess Plus provides you with the following information and services:

  • Policy details
  • Premium / Payment details
  • Claims details
  • Sales channel information
  • Product and Marketing information
  • Panel Hospital and Healthcare Centre Listing
  • Branches Address
  • Change personal security profile (password, security phrase and colour)
  • Online payment
  • Online updating of contact details
  • Online updating of bank account details
  • Online enrolment of credit / debit card 
  • Download forms
  • Download policy document
  • Download statements
  • Download funds report
  • Download eMedical card
QuestionsAnswers
What is phishing? Phishing is a process where someone tricks you into giving them your personal information which may include your user IDs, passwords, policy details, or credit card details, so that they can gain access to your online accounts.
Victims are known to receive phone calls, SMS or emails claiming to be from the company or a partner, asking for personal information to re-register, update your accounts or reset your passwords.
How do I recognise a phishing scam / site? Here are a couple of ways you can spot a phishing scam:
  • You receive a phone call, SMS or email asking you to provide personal/ security information or TAC.
  • A phishing email link, when clicked, will open into an un-secure login site, with its URL most likely to begin with http, instead of the secure https.
  • The phishing site's URL may contain misspelled words, like "PRUAcess" instead of PRUAccess.
How do I prevent phishing attempts? Here are several safety tips to minimise threats of phishing and similar scams:
  • Ensure that you always verify your 'Security Phrase and Colour' before attempting to key in your Password in the Login page.
  • Do not trust any phone calls, SMS, e-mail, web and chat that requests for your personal details and identity.
  • Never click on a URL link in an e-mail or fill out forms in e-mail messages and un-trusted websites.
  • Go directly to the related web site to access and manually key in the company's web site address in the browser's URL bar.
  • Keep up-to-date with the latest security patches. Update your Operating System and internet browser with the latest patches, making sure all security and critical patches are applied. Use anti-virus software and, if possible, personal firewalls. Ensure your anti-virus software is up to date with the latest signatures.
  • Scanning your PC regularly from a popular anti-virus web site is also recommended.
  • If an online money-making scheme seems too good to be true, it probably is. This generally holds true for off-line schemes as well!

 

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