First Premium Acknowledgment and Accidental Death Cover Clause

The first payment received by Prudential together with the new proposal for purchase of insurance.

Upon acknowledgment, we will provide the proposed life with accidental death cover equivalent to the proposed sum assured (but not more than RM500,000) for a maximum period of 90 days from the date of the acknowledgment  and shall only be given if the proposal is acceptable by us on standard rates.

If Payment is made by cheque, the cheque must be honoured before this accidental death coverage is given.

The accidental death coverage is temporary and will stop once we accept or decline the said proposal, or once we refund the first premium payment, or once 90 days from the date of this receipt has passed (whichever happens first).

The first premium payment will not be refunded if we have paid a benefit for accidental death coverage.

Pay on Phone

Pay on Phone is a new convenient premium payment method to ensure you enjoy continuous protection and peace of mind.

Life Assured, Life C (Joint Life), Assured, Assignees, Registered Payers and activated Contingent Assured for own policies and proposals.

Call our Customer Service at 03-21160228 from Monday to Friday, 8:30am to 5:15pm (excluding Public Holidays).

Premiums due for in-force policies and first premiums for proposals.

You may receive a transaction alert from your respective bank. You may also login to PRUaccess plus to view the updated Premium Due Date under My Policy.

Online Payment via PRUaccess plus

PRUaccess plus registered users (Assured / Policyholder) are allowed to perform online payment.

You may login to PRUaccess plus

Click on 'My Transaction' tab,
Select 'Online Payment' in the dropdown list.

Visa / Master Debit and Credit cards can be used for online payment.

You may login to PRUaccess plus after the processing time stated on the Online Payment screen to view the updated Premium Due Date under My Policy. Alternatively, you can call our Call Centre for premium payment enquiries.

- There will not be an Official Receipt issued from PRUaccess plus online payment. However, there is an Acknowledgement Slip upon successful submission and it is printable by clicking on the button on the Online Payment Acknowledgement screen.

- The Acknowledgment Slips are retrievable for viewing and printing from the Transaction History in PRUaccess plus within the records retention period.

You may login to PRUaccess plus to :

- view your policy information eg. cash value, claims information, etc.
- perform change of contact details
- download policy annual statements
- download policy document (Date of Policy from 1 July 2016 onwards)

If you have not registered for PRUaccess plus , please visit https://pruaccessplus.prudential.com.my and register in 3 simple steps!

1. Click on Registration
2. Enter an Active Policy Number, Name, NRIC Number & Mobile Number
3. Create your own Security Questions & Answers

Online Payment via Prudential's Corporate Website

Online payment via Prudential's Corporate Website provides 24/7 service for you to make one-time proposal payment and/or renewal premium payment for inforce policies from your Current Account Savings Account (CASA) or with your Debit / Credit Card. For single premium proposal payment, only CASA option is available.

*Applicable to all Prudential's Life products.

Navigate to Online Payment via Prudential's Corporate Website > Enter basic policy information > Read and agree on Terms & Conditions > Complete CASA or Debit/Credit Card details > Receive SMS/email confirmation upon successful of payment

Only policyholders or their immediate family members (Spouse/Children/Parents/Grandparents/Siblings) may make proposal payment and/or renewal premium payment with their own card/account.

 

You may make premium payment for one proposal/policy at a time. However, you may repeat the same steps to make premium payments for additional proposals/policies.

There will be no extra charges imposed by Prudential.

Upon completion of premium payment, the payment status will be displayed on your screen. SMS/email acknowledgement receipt* will also be sent to you for successful premium payments.

* Based on mobile number/email address record with Prudential. Please ensure that your contact details with Prudential are accurate and updated

 

Internet Banking/ ATM Banking/ Direct Banking Services

No, payment transacted successfully will only be received on next working day subject to Bank’s processing cut off time.

Credit Card and Direct Debit Services

You will have to complete the Credit/Debit card enrolment form and submit it to us at least 2 weeks before your premium due date.

We only allow customer's own credit/debit card, spouse, children, parent(s), grandparent(s), brother(s) , sister(s) and employee credit/debit card.

Yes, you can. You may complete Credit/Debit card enrolment form. For Debit card transaction, before you authorize us to deduct from your Debit Card, you must contact your bank to opt in and allow transaction(s) without producing the physical Debit Card to us. Otherwise, your Debit Card transaction(s) may not be successful.

Please visit our nearest branch to obtain the form. However, you may also download the Credit/Debit card enrolment form from our website. You are required to print out both the front and back of the form, complete and return it to us by mail or fax for updating.

You may obtain the Direct debit enrolment Form via:

Our nearest branches, or click to download the Direct Debit Authorization Form

For any new auto debit enrolment or change of details, the original form is required.

Yes, you may. Please ensure there is sufficient fund in your bank account for premium deduction.

Yes. The company's business registration number and company stamp are required

No. A new autodebit form is required.

No. The first premium must be paid by cash/cheque. It is advisable to pay at least 2 to 3 months of premiums for the first payment. The autodebit form will only be sent to the bank for approval after the proposal has commenced.

You need to notify us in writing at least 14 days before the next premium due date in order for us to cancel this service.

There is no receipt issued. Cardholders/account holders can check their monthly bank/credit card statement. However, if the premium deduction is unsuccessful, a letter will be issued to the policyholder.

You may login to PRUaccess plus,

Click on 'My Transaction' tab,

Select 'Online Payment' in the dropdown list.

You may:

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