Customer Self-Help

If you wish to change your personal details (salutation, marital status or nationality), please complete the form and return it via your agent or visit your nearest branch.

If you wish to change your mailing address or contact details, you may:

  • Online update it from the customer portal
  • Complete the form and return it via your agent
  • Visit your nearest branch, or
  • Contact our Customer Service Representative at (603) 2116 0228.

If you wish to reprint your medical card, please complete the form and return it via your agent or visit your nearest branch.

If you wish to deduct recurring premium from your credit card or debit card, please complete the form and return it via your agent or at your nearest branch.

If you wish to register your bank account details for your future payouts, you may login to our PRUaccess plus, or contact our Customer Service Representative at 03-21160228. Alternatively, you may complete the Application for Direct Credit form and return it via your agent or at your nearest branch.

If you have any enquiries or require clarification on the above, kindly contact your agent, Customer Service at 03-2116 0228 (Mon-Fri, 8.30am-5.15pm) or write to us at customer.mys@prudential.com.my.

Check out our FAQ for some of the commonly asked questions.

Back to Top