Policy Servicing

You may:

You can submit the completed form & supporting documents to us via your agent or at your nearest branch.

Once we receive your application, we will process it based on the terms & conditions of the policy. When a decision has been made or in the event that we require further clarification of details, we will notify you & your agent in writing.

You may contact your agent, Customer Service at (603) 21160 228 or write to us at customer.mys@prudential.com.my for more information on your application progress.

The Policy Anniversary refers to the month when the proposal commences to become a policy.

Yes, you can choose to pay your policy premium in Monthly, Quarterly, Half-Yearly or Annual terms. Change to a higher frequency of payment (i.e. Quarterly to Annually) must always fall on the anniversary of the policy.

You may:

You need to submit the Statutory Declaration Form with RM10 stamp duty and signature from Commissioner of Oath to your nearest branch for reprinting of the policy document. Reprint fees of  30.00 (inclusive of taxes at the prevailing rate, if any) will be charged.

Yes, you should. You may contact your agent or visit your nearest branch for requirements and the appropriate form to be completed.

Your policy might lapse. You will not have insurance protection/ coverage, and will also not be entitled for any insurance claim during the lapse period.

As of 13 April 2020, the interest rate is 6.5% per annum, and Prudential will charge interest on this interest (compounded) on each anniversary of the policy. This interest rate can be changed from time to time. Please refer to the table below for our historical interest rates:

Effective DateInterest Rate (per annum)
1 Aug 2009 6.5%
Before 1 Aug 2009 8%

The nominee has to be a person. Nomination of an organization is not allowed. The policy must be on a person’s own life. You may download the Trust and Nomination Form from our website.

Yes, you can. You need to state the specific share (%) to be paid to each of the nominees. Unless stated, the policy monies will be divided equally among all nominees (for Non-Muslims only).

For Muslims, nominations can be made and policy monies will be paid to the nominee(s) accordingly. However, the nominee(s) would have to distribute the policy monies according to Syariah law.

If you have any enquiries or require clarification on the above, kindly contact your agent, Customer Service at (603) 2116 0228 or write to us at customer.mys@prudential.com.my

You may enrol your Credit/ Debit card online at PRUAccess Plus under ‘My Transaction’ followed by ‘Online Enrolment’ (Limited to a maximum instalment premium of RM9,999.99). Alternatively, you may complete the Credit/ Debit Card Enrolment Form (For instalment premium of RM10,000 and above) and return it via your agent or submit to any of our nearest branch at least 2 weeks before your premium due date.


For Debit card transactions, before you authorize us for the deduction, kindly contact your bank to ensure that your Debit card has been enabled for recurring payments.

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