Submitting A Claim

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Step 1

Contact your agent / customer service to obtain the required form(s)

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Step 2

Complete the required form(s) accurately

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Step 3

Refer to your doctor to complete the Doctor's Statement

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Step 4

Ensure all relevant documents are complete

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Step 5

Submit the completed form(s) / supporting documents via your agent or to a Prudential branch

Important Notes Prior To Submission

  1. Ensure completion of claim forms and completeness of all documents to avoid unnecessary delay.
  2. Ensure your signature on the claim form tallies with the one in the records.
  3. Doctor's Statement is to be completed at the claimant's own expense.
  4. The checklist provides a reference of the point-of-submission requirements only. The company reserves the right to request for other relevant documents and information.
  5. The company may request to view the original of copied documents submitted whenever necessary.
  6. You may submit the completed form(s) and supporting documents to us via your agent or at the nearest Prudential branch.

Claim Status Enquiries

You may check the status of your submitted claim via the following options :

  1. Through your agent
  2. Contact our Customer Service line at 03-21160228
  3. Send us an email at [email protected]

Note: The above information serves as a guide. In the event that you have any queries on the above, kindly contact your agent, Customer Service at 03-21160228 or write to us at [email protected].

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