Prudential Malaysia Commits More Than RM2 Million for Covid-19 Coverage

KUALA LUMPUR, 18 May 2020 - Prudential Assurance Malaysia Berhad (PAMB) and Prudential BSN Takaful Berhad (PruBSN) today announced more than RM2 million in commitment in providing Covid-19 insurance and takaful protection to its customers as well as non-customers.

Special Covid-19 Coverage
In response to the continuously evolving Covid-19 situation, Prudential Malaysia has enhanced its Special Covid-19 Coverage and will offer a RM1,000 cash relief upon diagnosis and hospitalisation, as well as a RM10,000 death benefit due to Covid-19 from 1 May to 31 December 2020. This amount is doubled for Prudential customers who register for the Special Covid-19 Coverage on Pulse by Prudential (Pulse) i.e. RM2,000 cash relief and RM20,000 death benefit [1].

“When Covid-19 was first detected in Malaysia and began to spread, Prudential was the first insurer to waive the exclusion in medical policies and certificates on communicable diseases requiring quarantine by law and subsequently introduced Special Covid-19 Coverage. In Malaysia, the severity level of Covid-19 has evolved with the emergence of death cases since mid-March. In response to the continuously evolving situation, we have enhanced this coverage so that we can provide the right level of benefits over a broader population and over a longer period of time to provide peace of mind,” said Gan Leong Hin, Chief Executive Officer of Prudential Assurance Malaysia Berhad

Free Covid-19 coverage for non-Prudential customers
Prudential Malaysia has also set up a RM300,000 fund for non-customers to receive free Covid-19 coverage. All they need to do is register for the Special Covid-19 Coverage on Pulse1. Eligible users will then receive a RM1,000 cash payout as a financial relief upon hospitalization until the total fund pay-out reaches RM300,000. 

Wan Saifulrizal Wan Ismail, Chief Executive Officer of Prudential BSN Takaful Berhad, said, “We will continue to listen to our customers and provide the best in order to support, protect, and serve them no matter the situation. Through our app Pulse, even non-Prudential customers can enjoy protection with our Special Covid-19 Coverage for free, as it is our goal to make healthcare affordable and accessible to everyone. With the coverage and its updated benefits, the lump sum payment can help support one’s financial responsibilities, be it bills, hospitalisation costs, or even daily expenses like food for the family. This virus has changed the way we Malaysians live and Prudential is committed to protecting all Malaysians as we get through this together.”

Pulse is a digital health app which is free to download. It uses AI-powered self-help tools and real-time information to enable users to get a report on their health status, check on possible causes of their symptoms, get connected to a doctor for an online consultation and identify potential dengue hotspots.

The app also keeps users updated with the latest health tips and developments on Covid-19. Prudential Malaysia customers have access to the free online doctor consultation on Pulse, while non-customers can also enjoy the service free of charge upon completion of a health check available on the app.

Summary of Special Covid-19 Coverage

 Covid-19 Cover Prudential customer Prudential customer who registers in Pulse Pulse user (non-customer) who registers in Pulse


RM1,000 cash relief

RM2,000 cash relief

RM1,000 cash relief


RM10,000 lump sum payment RM20,000 lump sum payment NA

Coverage Period

1 May 2020 – 31 Dec 2020


For more information on the Special Covid-19 Coverage, customers can refer to: and/or, contact their Prudential Wealth Planner/Takaful Consultant or representative, or Prudential’s customer care representatives at:
Prudential Assurance Malaysia Berhad
03-2771 0228 |

Prudential BSN Takaful Berhad
03-2053 7188 |


1 Must register on Pulse for the Special Covid-19 Coverage by 30 June 2020



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