Insurance/Takaful Claims for COVID-19

KUALA LUMPUR, 2 March 2020 - Prudential Assurance Malaysia Berhad (PAMB) and Prudential BSN Takaful Berhad (PruBSN) have extended their Special Novel Coronavirus Coverage from 29 February to 30 April 2020. The coverage has also been expanded to cover Group policies/certificates (except Group Employer-Employee Benefit), in addition to individual policies/certificates. Prudential customers will receive a total cash payout of RM5,000 when diagnosed with COVID-19 at a hospital identified by the Ministry of Health Malaysia on or before 30 April 2020.

Prudential Malaysia was the first life insurance company and takaful provider in the country to waive the exclusion in medical policies/certificates on communicable diseases requiring quarantine by law and subsequently the first to provide special COVID-19 coverage.

COVID-19 Insurance/Takaful coverage for PAMB and PruBSN customers

Type of claimType of Policy/Certificate /Rider

Life/ Protection


Hospital Income

Critical Illness/



Group Employee Benefit**

Upon Diagnosis of COVID-19

Total cash payout of RM5,000^

(additional coverage at no extra cost, until 30 April 2020)


Hospitalisation due to COVID-19



Hospital bill (room & board, treatment and medicine)

Daily Hospitalisation Allowance



Hospital bill (room & board, treatment and medicine)

Death due to COVID-19

Policy Coverage Amount/Certificate Sum Covered




Policy Coverage Amount/Certificate Sum Covered

Policy Coverage Amount/ Certificate Sum Covered


*Includes MRTA/MRTT, Term Life/Group Term, Loan Protect/Level Term Takaful, Credit Shield 

** Employees of PAMB and PruBSN’s corporate customers
^ A cash payout provides financial assistance to address the loss of income and costs of medicine, doctor appointments as well as travel expenses

Community Outreach
Prudential has made other efforts to provide informative content to help Malaysians protect themselves.

Kami Care Campaign: A partnership with Astro Radio to distribute Kami Care kits, which consists of face masks and hand sanitisers, nation-wide, to keep people protected. Public Service Announcements were also played across Astro Radio Channels to educate and remind people to practice safe hygiene.

Educational Content: Media partnership to publish educational print and video content featuring professional experts sharing tips and advice on how people can protect themselves against viruses.

Pulse by Prudential: A free healthcare app with features such as Online Doctor Consultation and Symptom Checker to get an initial opinion on any suspected illnesses. Links to the latest news on COVID-19 are also available on the app.

For more information, customers can refer to and/or, contact their Prudential agent or representative, or Prudential’s customer care representatives at:
Prudential Assurance Malaysia Berhad
03-2116 0228 |
Prudential BSN Takaful Berhad
03-2053 7188 |

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