Our WE DO spirit means that we’re always committed to providing the best protection for our customers. That’s why we’re offering a Special Novel Coronavirus Coverage with a lump-sum payout of RM5,000 to Prudential customers* diagnosed with Novel Coronavirus (COVID-19) by any of the hospitals identified by the Ministry of Health Malaysia.

Maximum payout is RM5,000 per life

Special coverage lump sum payment is valid for those diagnosed with Novel Coronavirus (COVID-19)during eligible period.

*All in-force individual policies/certificate Life Assured/Covered Person including members of Group policies/certificates (e.g. MRTA/MRTT policies/certificates) underwritten by Prudential Assurance Malaysia Berhad or Prudential BSN Takaful Berhad except Group Employer-Employee Benefit policies/certificates

What is the Special Coverage about? A lump sum payment of RM5,000 when diagnosed with Novel Coronavirus (COVID-19) during the eligible period.

Who is eligible? All in-force individual policies/certificate Life Assured/Covered Person from 1 February to 30 April 2020 including members of Group policies/certificates (e.g. MRTA/MRTT policies/certificates) from 21 February to 30 April 2020 underwritten by Prudential Assurance Malaysia Berhad or Prudential BSN Takaful Berhad. Please note that any Group Employer-Employee Benefit policies/certificates are excluded from this coverage.

How much does this special coverage cost? There is no additional cost for this special coverage.

How do I sign up for this special coverage? There’s no registration required.

How do I submit a claim? You may submit a duly completed claim form together with all relevant investigation reports and medical reports completed by a treating doctor via PRUServe Plus or walk-in to any of our branches.

Does PRUWealth/ PRUWealth Plus/ PRUWealth Max/ PruBSN WarisanPlus Infectious Disease Benefit include the coverage of Novel Coronavirus (COVID-19)? No, they do not. However, we will continue to monitor this new disease and consider including it in the list of these policies/certificates at a later stage.

Can customers seek treatment for Novel Coronavirus (COVID-19) at any hospitals? The health ministry has designated hospitals nationwide that will serve as referral hospitals in handling patients with nCoV. This list of hospitals is accurate at time of publication.

No. Hospital State
1 Tengku Fauziah Hospital Perlis
2 Penang Hospital Penang
3 Sultanah Bahiyah Hospital Kedah
4 Langkawi Hospital Kedah
5 Raja Permaisuri Bainun Hospital Perak
6 Sungai Buloh Hospital Selangor
7 Kuala Lumpur Hospital Kuala Lumpur
8 Tuanku Ja'afar Hospital Negeri Sembilan
9 Melaka Hospital Melaka
10 Sultanah Aminah Hospital Johor
11 Raja Perempuan Zainab II Hospital Kelantan
12 Kuala Krai Hospital Kelantan
13 Tumpat Hospital Kelantan
14 Sultanah Nur Zahirah Hospital Terengganu
15 Tengku Ampuan Afzan Hospital Pahang
16 Queen Elizabeth Hospital Sabah
17 Sabah Women and Children Hospital Sabah
18 Duchess of Kent Hospital Sabah
19 Tawau Hospital Sabah
20 Lahad Datu Hospital Sabah
21 Keningau Hospital Sabah
22 Labuan Hospital Sabah
23 Sarawak General Hospital, Kuching Sarawak
24 Miri Hospital Sarawak
25 Bintulu Hospital Sarawak
26 Sibu Hospital Sarawak

Will other benefits (e.g. Hospital Benefit/Hospitalisation allowance/Hospital & Surgical) be payable in accordance to existing policy/certificate? All existing benefits are payable in accordance with the policy terms and conditions.

Is there any exclusion or waiting period imposed? No exclusion or waiting period will be imposed for this Special Coverage.

If I have an existing medical condition, am I still entitled to the Special Coverage? Yes, you’ll be entitled to the Special Coverage even though you have an existing medical condition.

What if I have more than 1 policy/certificate, am I still entitled to claim for both? No, you are only entitled to claim once.

How long will the payout for the Special Coverage take? Upon receiving the complete documents, you’ll receive the payment within 14 working days. *We will be offering Fast Track processing for submission via PRUServe Plus.

Who do I contact for further clarification?

Customer Service 603-2771 0228 603-2053 7188
Email customer.mys@prudential.com.my customer@prubsn.com.my
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