We are reopening our branches in stages, starting with green zones, yellow zones with 10 or less active COVID-19 cases, and where our building management is able to support enhanced safety procedures.
 

Our WE DO spirit means working together to safeguard the health of our community. To protect the wellbeing of our customers, agents and staff alike,
we have introduced new health and safety procedures at all branch offices.

1. ADVANCE APPOINTMENT BOOKING

To manage crowd control, we will be limiting the number of visitors entering our office. We encourage you to perform ALL payments, servicing transactions and document submissions, ONLINE.

If you need to visit our branch, make an appointment at least 1 BUSINESS DAY IN ADVANCE and state your health condition along with your recent travel history here. Once your appointment is confirmed, please come to our branch on time.

2. NO COLLECTION OF PAYMENT

We will NOT ACCEPT any cash and cheques at our branch offices, as they are all potential secondary transmitters of viruses. Please remit payment via the online channels, such as our Corporate Payment Portalcustomer portal PRUAccess Plus / PruBSN Touch, your preferred e-banking and Boost e-wallet.

3. FORM SUBMISSION IN DROP BOX

Researchers have found that the coronavirus could survive on paper surfaces up to 24 hours. Hence, we will NOT BE ACCEPTING PAPER FORMS over the counter. Please download and print any forms from our corporate website www.prudential.com.my and insert the completed forms into the Drop Box at our branch. We will only be retrieving the documents after 24 hours. If you wish for a more secure and faster processing of your request/claim, please email the form to us at the address listed below.


Prudential Assurance Malaysia: customer.mys@prudential.com.my

Prudential BSN Takaful: customer@prubsn.com.my

4. TEMPERATURE SCREENING

Before allowing entry into our branch office, we will be taking the temperature of all visitors. We will deny the entry of any visitors with a temperature above 37.5℃, for the protection of our visitors and staff. Those who are unwell are advised to consult a doctor and avoid going to public areas.

5. SANITISING OUR DEVICES & OFFICE

Our staff will disinfect the counter surface and devices used after serving every customer/agent. Our cleaner will also be sanitising the branch office on a regular basis. This is to ensure all our customers, agents and staff can operate in a hygienic and safe environment.

6. WEAR A MASK & SANITISE YOUR HANDS

All visitors are required to wear a mask at all times and sanitise your hands upon entering.

7. ENTRY & EXIT CONTROL

Please avoid touching all door handles. Allow our security guard or staff to assist you. You will be notified when it's your turn to enter and exit from our branch.

8. SOCIAL DISTANCING

Keep at least ONE meter away from the person next to you and when interacting with our staff. Floor markings will be made for our visitors to follow.

We thank you for your understanding and cooperation with the above protocols, which are very much necessary to safeguard the health and safety of
our valued customers, agents and staff.

Once again, we wish to remind you to make full use of our available online services to reduce surface and physical contacts. You may also reach out
to us via call or email for assistance.

Prudential Assurance Malaysia: 03 – 2771 0228 | customer.mys@prudential.com.my
Prudential BSN Takaful: 03 – 2053 7188 | customer@prubsn.com.my 

Let us all continue to take protective precautionary measures, follow all advices by the authorities, stay safe and healthy.

List of Branches that will reopen:
1. Alor Setar 
2. Sungai Petani 
3. Kota Bahru 
4. Bahau 
5. Cantonment 
6. Penang KWSP
7. Ipoh
8. Seri Manjung 
9. Taiping
10. Teluk Intan 
11. Kangar 
12. Sandakan 
13. Seberang Jaya 
14. Bayan Baru 
15. Batu Pahat 
16. Segamat 
17. Melaka 
18. Bentong 
19. Kota Kinabalu 
20. Tawau 
21. Bintulu 
22. Miri 
23. Sibu 
24. Kemaman 
25. Kuala Terengganu 
26. TRX 
27. PJ33 
28. Kluang 
29. Skudai 
30. Southkey 
31. Kuantan 
32. Mentakab 
33. Kajang 
34. Klang 
35. Muar 
36. Raub 
37. Seremban 
38. Damansara Intan 
39. Phileo 
40. Damen 
41. Puchong 
42. Taman Sea 
43. Kuching (3 June)

If you absolutely need to visit our branch, please make 
an appointment here.

 

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