Customer Service Satisfaction Survey

The Life Insurance Association of Malaysia (LIAM), Persatuan Insurans Am Malaysia (PIAM) and Malaysian Takaful Association (MTA) in consultation of Bank Negara Malaysia (BNM) had developed the Insurance and Takaful Industry’s Client Charter in January 2018 as a commitment to provide the highest standard of service to customers.

In order to measure the customer service levels in the industry based on the Customer Service Charter (CSC), the industry has engaged Nielsen Malaysia ( to conduct a customer satisfaction survey. The survey will be conducted from 15 June 2018 to 7 September 2018.

Should you be approached for this survey (through phone calls/face-to-face interviews), we would appreciate your participation to help us improve our customer service levels, to better serve you in the future.

In case of any doubt or if you wish to re-confirm this survey, kindly do call our customer service number at +603 2116 0228 or email us at during our business hours.

Thank you.


Check out our Frequently Asked Questions (FAQ) for more information here.

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