COVID-19 Test Fund (CTF)

The insurance and takaful industry has pledged RM8 million to establish a special relief fund for COVID-19 Test Fund (CTF) to support the Ministry of Health (MoH) efforts to conduct more COVID-19 tests for Malaysians. Find out about eligiblity and the Frequently Asked Questions.

 Learn More

Deferment of Premium Payment

 Below are the Frequently Asked Questions to address your concerns.

Frequently Asked Questions

1. What is this deferment of premium/contribution payment under this Relief Program?

 

This Relief Program is to give the eligible policy/certificate holders a deferment period of 3 months to pay the premium/contribution for their insurance policy/takaful certificate. During this deferment period, we will continue to provide insurance/takaful protection. This is NOT an automatic premium/contribution deferment program. Therefore, policy/certificate holders must approach the insurer/takaful operator to apply for this Relief.

2. Who is entitled to this Relief Program?

 

This Relief Program is open to all in-force Prudential policy/PruBSN certificate holders who are financially affected by COVID-19 or the Movement Control Order (MCO). This includes policy/certificate holders who are quarantined at home or suffering from loss of income from work or business due to MCO and slowing down of economy during the pandemic.

3. When is the effective date for this Relief Program?

 

This Relief Program will take effect from 1 April 2020 until 31 December 2020 (both dates inclusive). The deferment of premium/contribution, if approved by Prudential, will be up to a maximum of 3 months from the date of approval.

For example:

    • Payment Deferment Application submitted in May 2020
    • Payment Deferment Application approved and commences on 1st June 2020
    • Deferment period ends on 31st August 2020

       

 4. How do I apply?

Prudential policy/certificate holders may submit their application by sending the following documents to customer.mys@prudential.com.my   (for Prudential Assurance Malaysia policyholders) or customer@prubsn.com.my   (for Prudential BSN Takaful certificate holders), with the email subject title:

PAYMENT DEFERMENT APPLICATION: POLICY/CERTIFICATE NUMBER XXXXXXXX

i. Doctor’s Letter confirming Covid-19 infection (if policy/certificate holder is infected),

ii. Employer’s Letter of Salary Reduction/Termination Letter, or

iii. Letter of Closure of non-essential businesses by Business Owners, or

iv. Other relevant proof or documents, if any (example: hawker center closure notice)

IMPORTANT: To safeguard our customers' interest and ensuring authenticity of the requests, Prudential will only accept application received from the email address that you have registered with us. Please update your contact details via PRUAccess Plus or PruBSN Touch

5. Things to know about the deferment of premium/contribution payment.

  • This is not a waiver of premium/contribution.

  • There is no late payment interest for insurance policy or administrative charges imposed for takaful certificate throughout the deferment period.

  • If your application is approved,your policy/certificate coverage will remain in force during the deferment period.  

  • Once the deferment period ends, your contractual provisions regarding premium/contribution payment continue like usual.

6. If I encounter problem in updating my email address via PRUAccess Plus or PRUBSN Touch, how can I update the email address?

 

You may contact our Call Centre, Monday to Friday for assistance:

Prudential Assurance Malaysia 03 – 2771 2428

Prudential BSN Takaful 03 – 2053 7188

7. How long does it take to process the application?

It takes 7 working days to process the application from the date of receiving the application and relevant proofs or documents.

8. Can I apply for the Relief Program if I have outstanding premiums/contributions before the commencement of the deferment period?

Eligible policy /certificate holders with in-force policy/certificate that remains in-force at the time of application may apply for this Relief Program.

9. Can I apply for multiple policies/certificates in one email for payment deferment?

You may list all the policy/certificate numbers in one email when applying for the payment deferment to customer.mys@prudential.com.my (for Prudential Assurance Malaysia policyholders) or customer@prubsn.com.my (for Prudential BSN Takaful Malaysia certificate holders), with the email subject title: PAYMENT DEFERMENT APPLICATION: POLICY / CERTIFICATE NUMBER XXXXXXXX

We would urge you to carefully consider the application for the payment deferment due to:

• Payment deferment is not a waiver of premium/contribution.

• Once the deferment period ends, policy/certificate contractual provisions regarding premium/contribution payment will resume as usual. All outstanding premium/contribution must be met. Please refer to the policy contract/takaful certificate to understand what happens when there is non-payment of premium/contribution.

10. What is the minimum income level to be eligible for this Relief Program?

There is no minimum income level imposed, as long as you fulfil the eligible criteria for this Relief Program.

11. Do I need to pay back the premium/contribution after the deferment period ends?

Yes, you need to pay back the deferred premium/contribution once the deferment period ends to avoid lapsation of your policy/certificate.

12. How do I know my application for payment deferment is successful?

You will receive an email or SMS notification from Prudential/PruBSN confirming the application is approved or declined.

13. Can I get help from my servicing agent to apply on my behalf for this Relief Program?

Yes, you may give consent and provide the evidence in supporting the deferment application to your Prudential servicing agent for assistance.

14. Will my policy lapse during the deferment period?

The policy/certificate shall remain in-force during the payment deferment period if the application is approved.

15. Will the term of my policy/certificate be extended from this deferment measure?

The term of the policy/certificate shall remain unchanged.

16. If my policy premium/certificate contribution deduction is via credit/debit card, bank autodebit, standing instruction, what should I do when my application has been approved?

Upon approval of the Relief Program:

a. Prudential/PruBSN will stop the premium/contribution deduction via credit/debit card, autodebit until end of the deferment period.

b. For policy/certificate under bank standing instruction, you would need to notify your bank to stop the payment.

17. Once the deferment period ends, what should I do to continue with the credit/debit card, autodebit and standing instruction?

a. For policies/certificates registered under autodebit or credit/debit card deduction, once the deferment period ends, the deduction through credit card/debit card or autodebit resumes with one instalment premium/contribution payment at a time. For up-to-date premium/contribution payment, you may pay via PRUAccess Plus / PruBSN Touch or through Prudential / PruBSN Corporate portal.

b. For bank standing instruction, you are required to notify your respective bank to resume the payment.

18. Do I have other options besides this Relief Program?

You may consider other options like reducing the sum assured / sum covered, supplementary (rider) benefits or cancellation of some benefits from your policy/certificate to reduce the premium/contribution amount. Please consult your Prudential servicing agent/bank representative for advice.

19. If I have already claimed for the Special COVID-19 Benefit offered by Prudential/PruBSN, am I still eligible to apply for this Relief Program?

Yes, you are still eligible for this Relief Program if you fulfilled the criteria i.e. all in-force Prudential policy / PruBSN certificate holders who are financially affected by the COVID-19 or the Movement Control Order (MCO).

20. If my policy/certificate lapses after the deferment period ends, can the policy/certificate be revived?

Yes, you can apply for revival of your policy/certificate by submitting the revival application form as per existing process and requirement. Please contact your Prudential servicing agent/bank representative or our Call Centre for more details.

21. During the payment deferment period, if there is a need for claim submission, would Prudential/PruBSN cover regardless whether the repayment is made?

Claim submission by policy/certificate holders shall be considered subject to the usual fulfilment of claim requirements and assessment. The claim payable will be deducted by the total outstanding premium/contribution including the amount due within the deferment period (plus any other deductible based on the terms of the policies/certificates).

22. What happened if policy/certificate holder dies within the deferment period of 3 months?

In the event death occurs within the deferment period, the claim payable will be deducted by the total outstanding premium/contribution including the amount due within the deferment period (plus any other deductible based on the terms of the policies/certificates).

For further enquiries, you may contact our Call Center.

Monday to Friday:

Prudential Assurance Malaysia 03 – 2771 2428

Prudential BSN Takaful 03 – 2053 7188

Back to Top