Dear Valued Customers,
With all states in Malaysia currently in either the National Recovery Plan Phase 3 or Phase 4, we are preparing all our Customer Engagement Centres to resume normal operating hours, i.e. 8.45am – 4.30pm, effective 1 November 2021.
Rest assured that the health and safety of everyone remains our priority. For the wellbeing of our customers, agents and employees alike, we will continue to strictly abide by all standard operating procedures established by the national and local authorities. In addition, we will also be observing the following:
Only fully vaccinated individuals are allowed into our office
Customers who have not been fully vaccinated may reach out to your agents to be assisted with Remote Servicing Option (RSVO). Please note that we will be checking on the vaccination status of all visitors to the branches before they are allowed to enter. Alternatively, they may also contact us via our Customer Care Line or e-mail us for assistance.
Let's continue to be vigilant and minimise unnecessary COVID-19 exposure.
Branch Operations Status
Centralising our customer engagement centre in the Petaling Jaya area to Damansara Intan and Damen with effect from 8 November 2021. Kindly click here for more information.
- Prudential Klang branch will be relocted to i-City at the following address effective 22 November 2021.
Level 14 Block I, Mercu Maybank,
No 3, Persiaran Multimedia @ I City, Seksyen 7,
40000 Shah Alam, Selangor.