Status of Branch Operations

Branch Operation Status

  • Our Kota Bharu branch will resume operations as usual on Wednesday, 21 December 2022.


Premium Payment Options

Customers who used to make payments at our branch offices are strongly encouraged to use the following online channels, which are safe and easy:

Renewal premiums can also be paid at selected banks via:

  • Automatic Teller Machines (ATM) at Maybank, Public Bank & RHB Bank
  • Cash Deposit Machines (CDM) at Public Bank
  • Over the counter at Bank Simpanan Nasional

Click here for other payment methods.


Claim Submission


You may submit e-claims through your Prudential agent or email the completed claim form with all relevant supporting documents to


Service Request Submission

You may either seek assistance from your Prudential agent to help you with e-submission, or download various servicing request forms from our Corporate Website. Simply complete the form and email it to

IMPORTANT: To safeguard our customers’ interest and ensuring authenticity of the requests, we will only be accepting forms received from the email address that you have registered with us.  To avoid any unnecessary delay, please update your contact details, including email address and mobile number via PRUAccess Plus.

Policy Payout and Refund

We will be making due payout/refund via online bank transfers as we cease cheques issuance during the MCO period. Please register your bank account details with us by following these simple steps:

  1. Login to PRUAccess Plus

  2. Go to ‘My Transaction’ followed by ‘eCredit’

Policy Related Communications

There will be no physical letter sent during the MCO period. We will be making your policy related letters available by phases in PRUAccess Plus. You will receive SMS notification whenever we uploaded any letter onto the customer portal for you.  Hence, it is important that you update your mobile number as mentioned under item 3 above, so that you will not miss our SMS notifications.

To view your policy letters,

  1. Login to PRUAccess Plus

  2. Go to ‘My Folder’ followed by ‘Letter/Notification’

Access to Policy Information

You may also access your policy information, make simple self-service transactions and even make payment online via our customer portal PRUAccess Plus.

Meanwhile, our Call Center 03 – 2771 0228 (available Monday-Friday, 8.30am - 5.15pm, excluding Public Holidays) is ready to guide you should you need any help accessing the above online services.

We would also like to assure you that our Hospital Alliance Services remain available 24/7 to facilitate issuance of guarantee letters for medical treatment or hospital admissions.