IMPORTANT: To safeguard our customers’ interest and ensuring authenticity of the requests, we will only be accepting forms received from the email address that you have registered with us. To avoid any unnecessary delay, please update your contact details, including email address and mobile number via PRUAccess Plus.
Policy Payout and Refund
We will be making due payout/refund via online bank transfers as we cease cheques issuance during the MCO period. Please register your bank account details with us by following these simple steps:
There will be no physical letter sent during the MCO period. We will be making your policy related letters available by phases in PRUAccess Plus. You will receive SMS notification whenever we uploaded any letter onto the customer portal for you. Hence, it is important that you update your mobile number as mentioned under item 3 above, so that you will not miss our SMS notifications.