At Prudential, we are committed to quality service and welcome your feedback. Ready to assist you with your insurance needs, we invite you to call, write or email to us. This will enable us to further enhance our service standards for you.
So whether you have a compliment or even a complaint to share with us, we would like to hear from you. We are readily accessible via these dedicated channels for Compliments & Complaints:
Compliments & Complaints
16th Floor, Menara Prudential
10, Jalan Sultan Ismail
50250 Kuala Lumpur
Tel. no    : 03 2116 0460
Fax no   : 03 2166 0599
If you are not satisfied with the response or the decision of our Company, you may submit your complaint either to the Ombudsman for Financial Services (OFS) within six months from the date of our Company's final decision or to Bank Negara Malaysia (BNM).
Ombudsman for Financial Services (OFS)
Eligible disputes referred to OFS must be within the following monetary thresholds:
(i) Up to RM250,000.00 for disputes on insurance products or services; and
(ii) Up to RM 10,000.00 for disputes on motor third party property damage insurance claims.
Bank Negara Malaysia (BNM)
Complaints referred to BNM shall not exceed RM500,000.00 involving claims, except if the complaint relates to the quality of service and unfair claim handling.
The following are the contact details for OFS and BNM:
Write to:
Chief Executive Officer
Ombudsman for Financial Services 
(Formerly known as Financial Mediation Bureau)
Level 14, Main Block,
Menara Takaful Malaysia,
No.4 Jalan Sultan Sulaiman, 
50000 Kuala Lumpur
Tel no.  : 603 2272 2811
Fax no. : 603 2272 1577

Walk-in Customer Service Centre:
Laman Informasi Nasihat dan Khidmat (BNMLINK)
Ground Floor, D Block,
Jalan Dato’ Onn,
50480 Kuala Lumpur

Contact Centre (BNMTELELINK)
Corporate Communications Department, Bank Negara Malaysia
P.O. Box 10922, 50929 Kuala Lumpur
Tel. no. : 1-300-88-5465
           : 603 2174 1717 (overseas) 
Fax no.: 603 2174 1515